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Returns

Our Fair Return Policy

Each and every item produced by Embellish Design is created just for you. As a result, every item is individual and custom made. Any goods returned to us cannot and will not be resold. In order to contribute to sustainability we donate the majority of returned goods to our chosen charities are then recycled or redistributed for the community. Trademark or Copyright designs are generally recycled or thrown away.

Our Promise to you:

If we make a mistake with your order (wrong t-shirt, wrong size, etc), contact us and we will send you a replacement for all affected products or refund your money
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If you make a mistake with your order, contact us and we will discuss options which are reasonable and positive for all involved.

 Embellish Design is committed to customer satisfaction and delivering high quality products. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

     Spelling or grammatical errors made and submitted by the customer.

     Uploaded images that are low-resolution or inferior quality

     Any design errors created by the customer in the design and ordering process

     Errors in user-selected options such as the product styles and sizes.

We ask that all customers carefully examine their designs during and before final confirmation. This includes all text, images and user options like product type and sizes. 

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

Should there be any issues with your order, we ask that you contact us within 14 days of delivery in order to efficiently coordinate an acceptable solution. Please include details of your order including your Order number, contact details and detailed explanation (with photos if available). Our staff will generally be in touch within 24-48 hours after reviewing the matter.

Send the package to:

Embellish Stores - Returns
18 Moor Lane
Bunny
Nottingham
NG11 6QX

 

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